Terms of Service

Effective date: March 23, 2026

1. Acceptance

By creating an account or using Otto (“the Platform”), you agree to these Terms of Service. If you do not agree, do not use the Platform.

You must be a licensed REALTOR® in good standing with RECA and a current member of your real estate board to use this Platform. By using the Platform you warrant that you are a licensed real estate professional authorized to use MLS® systems and AREA forms in Alberta.

2. What the Platform Is — and Is Not

Otto is a personal workflow automation tool. It assists licensed REALTORS® with administrative tasks such as pre-filling MLS listing forms, populating AREA real estate documents, and generating property descriptions.

The Platform is not:

  • A real estate brokerage or licensed real estate service
  • A distributor of MLS data or AREA forms
  • An advisor on pricing, conditions, clauses, or negotiation strategy
  • A substitute for a licensed REALTOR®’s professional judgment

All substantive real estate decisions — including listing price, purchase price, conditions, clauses, and negotiation strategy — originate with and remain the sole responsibility of the licensed REALTOR® using the Platform.

AI-generated content (descriptions, form pre-fills, document drafts) is provided for the REALTOR®’s review and editing only. The Platform does not provide real estate advice.

3. Your Compliance Responsibility — MLS Rules and RECA

You remain solely and fully responsible for your compliance with all applicable MLS® System Listing & Practice Rules, your real estate board’s Member Agreement, RECA regulations, AREA forms licensing terms, and any other rules governing your licence and MLS access.

Specifically, you acknowledge and agree:

  1. MLS credentials (§8.06): Your MLS access codes, user IDs, and passwords remain your sole and exclusive responsibility. You understand that sharing credentials with any third-party system may be subject to board rules and you accept full responsibility for any consequences of doing so.
  2. Authorized use only (§8.07): Every automated action performed through the Platform is initiated by you, the authenticated licensee. You represent that your use of the Platform constitutes your own authorized use of MLS systems, not unauthorized access by a third party.
  3. No MLS data retention: The Platform is designed to process MLS data on a session-only basis and purge it after submission. You agree not to request, reverse-engineer, or attempt to extract retained MLS data from the Platform.
  4. AREA forms (copyright & licensing): AREA forms are registered copyright materials for use by REALTOR® members only. The Platform functions as your personal form-filling tool. You remain responsible for using forms only in accordance with your membership rights and AREA’s licensing terms.
  5. No real estate advice from AI: AI-generated outputs are administrative drafts for your review only. The Platform does not provide real estate advice, and you will not represent AI-generated content as independent professional advice to your clients.
  6. Board discipline: The Operator accepts no liability for any disciplinary action taken by RECA, your real estate board, or any regulatory body against you arising from your use of the Platform. You agree to indemnify the Operator against any claims arising from your non-compliance with applicable rules.

4. MLS Data and AREA Forms — No Ownership Claimed

The Operator claims no ownership, interest, or intellectual property rights in any MLS® data, Pillar 9 system data, or AREA forms content processed through the Platform. Title to MLS information remains with the applicable real estate board. AREA forms remain the copyright of the Alberta Real Estate Association.

5. Your Data and Client Privacy

Our collection and use of personal information is described in our Privacy Policy. You are responsible for obtaining appropriate consent from your clients before inputting their personal information into the Platform.

6. Acceptable Use

You agree not to:

  • Use the Platform to submit MLS listings without personally reviewing and approving the final data
  • Use the Platform to access MLS systems on behalf of another licensee without their express direction
  • Attempt to extract, scrape, or store MLS data beyond what is needed for a single listing submission
  • Use the Platform for any unlawful purpose
  • Circumvent security measures or attempt unauthorized access to the Platform or its data

7. Disclaimers and Limitation of Liability

THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE OPERATOR DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ANY MLS LISTING SUBMITTED WILL BE ACCEPTED BY PILLAR 9 OR ANY REAL ESTATE BOARD.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE OPERATOR’S LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO USE OF THE PLATFORM IS LIMITED TO THE AMOUNT YOU PAID FOR THE PLATFORM IN THE 12 MONTHS PRECEDING THE CLAIM.

THE OPERATOR IS NOT LIABLE FOR ANY REGULATORY SANCTIONS, BOARD DISCIPLINE, LOSS OF MLS ACCESS, OR PROFESSIONAL CONSEQUENCES ARISING FROM YOUR USE OF THE PLATFORM.

8. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Alberta.

9. Changes

We may update these Terms from time to time. Material changes will be communicated with at least 14 days’ notice. Continued use of the Platform after notice constitutes acceptance. If you do not accept updated Terms, you must stop using the Platform and may request account deletion.

10. Contact

For questions about these Terms, contact us at legal@otto.app.